Service Principles

In serving individuals and families, we embrace five core principles:

Member Strength & Choice

The best way to create lasting change is to empower our members and support them in making effective choices in their lives.

Outcome-Based Service Planning

Measurable goals and objectives, periodic assessments, regular checks-ins, and consistent feedback are central to service planning.

Coordination & Collaboration

Coordination and collaboration are essential components of effective case management. We foster strong, collaborative partnerships with our members and all their care and treatment providers.

Fostering Natural Support Systems

Family members and friends are crucial in providing ongoing support to our members. We provide the education, support, and information necessary for families to assist their loved ones.

Continuity of Care

Our case managers and peer support specialists ensure that shifts in services and transitions are appropriately managed, safeguarding continuity of care for our members.