We identify, engage, and serve populations with behavioral health and medical challenges.
We use claims, pharmacy, member archetype, utilization, intake and service level data as well as propriety psychometrics and predictive analytics to power our data-driven approach to population health management. Our Mindoula Messenger app, mMR software registry, Care at Hand predictive analytics software, Discovery Assessment screener, and tele-psych capacity combine to give our enterprise partners next-generation capabilities.
We call our care extenders “Mindoulas” – a combination of “mind” for mental health and “doula” which is Greek for caregiver. Our Mindoulas are experts in outreach and enrollment, and in establishing sustained, trusted relationships with the members we serve. We work 24/7 in teams of four to help people with behavioral health challenges and medical conditions receive the care and resources they need to get better.
We deliver programmatic interventions across the continuum of care. In the pre-acute setting, we deliver a virtual Collaborative Care overlay that integrates behavioral health in the primary care setting. In the post-acute setting, we deliver high-tech, high-touch, community-based care extension that addresses behavioral, medical, and social determinants of health. In the acute setting, we staff and manage psychiatric units and provide complementary tele-psychiatry services.